Kenya is located in East Africa, with the Equator running through its center and the Great Rift Valley extending north-south. It borders Somalia to the east, Tanzania to the south, Uganda to the west, and Ethiopia and South Sudan to the north. To the southeast, it meets the Indian Ocean, with a coastline of 536 kilometers.

Given that neighboring Somalia has faced persistent threats from Al-Shabaab terrorist attacks in recent years, Kenya requires a dedicated emergency command center in Nairobi. This center is critical for addressing security incidents, emergencies, and natural disasters in the Kenyan capital. The center’s system comprises a call-taking and dispatching system, secondary dispatching system, GIS system, voice dispatching system, reporting system, contingency plan system, and case analysis module. It interfaces with the call center, wireless trunking system, video surveillance, and LBS (Location-Based Services), enabling map-centric standardized call-taking and dispatching, as well as real-time video and voice scheduling on GIS maps.

The project has delivered notable results, as follows: 

• National coverage of 999 emergency calls, resolving the issue of low call completion rates.

• Deployment of 100 agents, handling approximately 15,000 calls daily. 

• The visual, converged command center has shortened the average response time from 30 minutes to just 8.

• A significant improvement in the security situation across covered areas, with the crime rate dropping by 46% (source: Kenya Police Department Annual Report). 

Source: NATIONAL GEOGRAPHIC

Source: Facebook